---
version: "Latest"
language: "en"
---
# Manage Service Users in the Mend Platform

## Overview

Service users are programmatic (machine) users that can communicate with Mend via the APIs with no access to the GUI. These users assist with the automation in the CI/CD workflow and enable the organization administrators to manage these users via the GUI.

Once you create a service user, it is added to the general list of [Users](https://docs.mend.io/platform/latest/manage-users-in-the-mend-platform.md). It can be assigned to any of the user roles in [Assignments](https://docs.mend.io/platform/latest/manage-roles-in-the-mend-platform.md). You can also add a service user to any of your [Groups](https://docs.mend.io/platform/latest/manage-groups-in-the-mend-platform.md), and it will inherit the roles assigned to the group.

## Getting it done

### Create a Service User

1. Log into the Mend Platform.

2. Click the settings gear in the top right corner of the page.

3. Click **Administration** to navigate to the **Administration** page.

![image-20231220-151027.png](https://docs.mend.io/__attachments/a_40459ea4a1d9edcaa09b3e5e07985d00cc2e459ccc0aab0c63caf47292716127/image-20231220-151027.png?cb=81650a63dad76b64841b0037bb683df5)

4. Click **Users** in the left **Administration** list to navigate to the **Users** management page.

   ![image-20250723-124532.png](https://docs.mend.io/__attachments/a_e3da4df95b4fdfb3e6565c0a076fbc1dc41f681b9e157220c8d8bb02347a9208/image-20250723-124532.png?cb=b99e636e5ed22d509876500c3b278334)

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5. Click the **+ Add Service User** button in the top right corner of the **Users** table. The **Add Service User** dialog box is displayed.

![image-20231214-042145.png](https://docs.mend.io/__attachments/a_f97294cc0937e349b38895156103718ff5196b3f6e3a302ea43c7ad5f64b2fe1/image-20231214-042145.png?cb=f079ec701c0a482f337fe61ce37de389)

6. Do as follows:

   1. Enter the service user's name in **User Information**.

   2. Using the **Associate Groups**dropdown menu, you can manually associate the Service User to a different group(s). The Service User is created and assigned to the default Users group if this section isn't being selected.

7. Click "**OK** "**.** The service user is now displayed in the **Users** table.

**Notes:**

* In **Email**, an email address is auto-generated according to the user name.

* No email notifications or alerts will be sent to this email address. The email address is used only for reporting purposes.

* Unlike regular users, the account status of service users includes the text ***Service User*** within the Status column.

* Visit the [Limitations](https://docs.mend.io/platform/latest/known-issues.md#Limitations) page to learn which characters can be used in user names.

### Managing Service User Tokens

#### Copy the current user token for a service user

To **copy the current user token** for a service user, do as follows:

1. Find the desired service user in the **Users** table.

2. Click on the three ellipses button, and select **Copy Token**.

3. Paste the value into a text editor to view it.

![image-20231220-151717.png](https://docs.mend.io/__attachments/a_9ae9d981c7be6115523855127631697d86eedbf60fa65cdade606513ffb57797/image-20231220-151717.png?cb=7b21c65a7be850416a0b2a21da04d853)

### Removing a Service User

1. Navigate to the Users management page.

2. Click on the three ellipses button.

3. Click on **Remove User**.

![image-20231220-151930.png](https://docs.mend.io/__attachments/a_7b019e8c90aeef3caa44cc91261134a01742f03ce129cdd683a38d7feaa8b2f6/image-20231220-151930.png?cb=4494f1f2e3b573c0400f80bc3d0a70c3)

4. Click on the "**OK**" button in the pop-up message window to remove the Service User.

![image-20231212-014850.png](https://docs.mend.io/__attachments/a_6b82bf441ebc9177f4061e50b6ca5179236a8bb595399668b2a815004c625082/image-20231212-014850.png?cb=a4c190b902fc49328efb3b494e5ee3dc)

4. To delete multiple users at once, select the user(s) you wish to remove by checking the corresponding checkboxes next to their names.

5. Click the **Remove Users** button.

![image-20231213-002005.png](https://docs.mend.io/__attachments/a_aaef642ccababcfad1c1da8c11ef7aa56eebb47d1ccbed83b9e3ad5eafc62784/image-20231213-002005.png?cb=6422a2ea8788502d8fff5395ae7ac5a3)

### Managing Service Users in User Groups

You can add/remove a service user to/from a group:

1. Click **Administration** to navigate to the **Administration** page.

2. Select **Groups**.

3. Select the desired group.

4. Click on Users.

5. Click the **+** **Add Users** button. The **Add Users to Group** dialog box is displayed.

![image-20231220-152851.png](https://docs.mend.io/__attachments/a_d3b891a8aee23ff370c553f4cd366f21b60a1b466f712a23411d6f835ceeea7b/image-20231220-152851.png?cb=7a125ba0a909c764d99cb0e97c117632)

6. Select the service user(s) that you want to add to the group and

7. Click ״**OK**״.

8. To remove a service user from the group, Click on the ellipsis button on the right side of the Users table.

9. Click **Delete from group**.